Post Insurance aims to make ​Travel Insurance easy to understand for everyone. We have developed a comprehensive list of frequently asked questions and answers. For any further details, please contact our Customer Care Team on 1890 940 011.

Travel insurance is designed to protect your health, belongings and the cost of your trip

Simply follow a few easy steps from the “Get a Quote” screen. Our site has state of the art software security, so you don't have to worry about giving us your personal details. Alternatively you can purchase your travel cover over the phone on 1890 22 22 22.

No, you have to be a resident of the Republic of Ireland for at least 180 days prior to the date the cover is applied for.

As soon as your credit card details have been validated, we will confirm your cover on screen, and to the email address you have provided. You can also choose to get an SMS with cover details to your mobile. Provided you have your policy number, emergency number and claims number, you have all the basic information you need.

Please contact our Customer Care Helpline on 1890 940 011. Our lines are open from 9am to 5pm Monday to Friday (excluding bank holidays). You can also email us with your query at post.travelinsurance@chubb.com

Although you do not need to carry your travel insurance policy document with you for cover to operate, we recommend that you bring it with you every time you travel. It is a particularly important document as among other things it provides you with details on what to do in the event of a medical emergency. In addition, some foreign medical providers may wish to see documentation before they will agree to treat you.

If you are buying a single trip policy, your cancellation cover begins instantly. If you are buying an annual policy, you can choose when your cover begins (up to 180 days in the future). If you have already booked a holiday, and have no other travel insurance arrangements in place, you should ensure your policy starts immediately, so you are covered for cancellation.

It is not possible for us to list everything you will not be covered for, and we strongly advise you to read the full Policy Wording. Under each section of cover you will find a list of exclusions, and a further list of General Exclusions in the Policy Wording. These sections must not be read in isolation, but within the context of the full policy wording. If you have any doubts about what is not covered, please contact us.

No. You may receive a reimbursement if you cancel for any reason outlined in your travel insurance policy document. Covered reasons include, but are not limited to, such unforeseen emergencies as illness, injury or death of you, or your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time

In the event of a medical emergency, you must contact Chubb Assistance on 1890 940 011

Before you buy a policy, we ask you to confirm that you are NOT

Receiving or on a waiting list for treatment in a hospital or nursing home;

Waiting for investigation or referral, or the results of any investigation, medical treatment or surgical procedure, for any condition, whether diagnosed or un-diagnosed;

Choosing not to take prescribed medication, or the correct dose of prescribed medicine;

Travelling against the advice of a medically qualified doctor;

Travelling to obtain medical, dental or cosmetic treatment;

Travelling with a terminal condition;

If you can confirm these and the other statements we ask you to confirm, you can buy our cover online.

“Pre-existing condition” refers to injury, sickness, disease, illness or other medical condition that you knew about or should have known about before you bought this insurance.

Yes. To protect your own interests you should purchase travel insurance cover at the same time you purchase your travel package. You can buy it at a later date but it will not cover events which have already occurred.

No. There are no age restrictions on our Single & Annual policies.

You can insure your partner if they are

Aged over 18

Of either sex, who you have been living with for at least three months as if you were married or in a civil partnership.

The age a person insured must be to class as a child is under 18 (or under 23 if still in full-time education) on the day you buy your policy, and dependent on you or your partner whether they live with you or not. But there are restrictions on their ability to travel without you or your partner.

On all products children receive the same benefits as adults, apart from the Bodily Injury benefit, which We will not pay More than €2,500 if the Person Insured is under 16 years of age at the time of the Bodily Injury

No, children can travel without the policy holder/parents, but only if you have bought our annual policy. If the child is named on your annual policy they are covered whilst they are travelling on their own in the following circumstances:

In the company of an adult (i.e. someone not defined as a child under this insurance) you or your partner know other than on an organised school, college or university trip

Travelling on a scheduled air service as an unaccompanied minor, but only if that air service operates an unaccompanied minor scheme, and only if they are travelling with the intention of joining, or being subsequently joined by, another adult insured under the policy.

They are not covered whilst travelling on their own in any other circumstances.

The maximum amount of days a person insured can travel per single trip is 30 days.

An Annual Multi trip policy offers cover for up to 90 days travel in the year, but no holiday can be longer than 30 days. With an Annual Multi-Trip policy, you can also be covered for holidays in Ireland provided that you spend at least two nights in accommodation you booked before your departure.

No, we will remind you 3 weeks before your policy expires, and offer you the opportunity to buy another policy. You will need your policy number, last name, date of birth, and credit/debit card number to buy again. You can use this quick method to buy another trip policy from us too.

No, our policies are for trips devoted entirely to pleasure, rest, or relaxation, where travel begins and ends in Ireland.

Yes, provided you have bought an annual policy. You must spend at least two nights in accommodation you booked before your departure. So a weekend break involving two nights in a hotel would be covered, but a day out and overnight stop wouldn't. If you have bought a single trip policy you will not be covered for holidays in the Republic of Ireland. Whichever policy you buy, some benefits are not payable for holidays in the Republic of Ireland. See the Policy Wording for full details.

No, in order to purchase travel insurance you must have the intention of returning to Ireland as a resident, however, we also over a backpacker policy which will cover a person insured up to 13 months abroad.

In the event of a medical emergency, you must contact Chubb Assistance on 01 440 2762

Any occurrence or loss which may give rise to a claim should be advised immediately to OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 1890 940 011Click here for a claim forms

Most sections of your insurance have an excess where you have to contribute a certain amount per claim. The excess for each claim is €90.

The maximum amount we will pay for any one item, pair or set of items is €250.Please refer to the definition of pair or set of items of your policy document for more information.

Yes, this policy will cover you for scuba diving but there are provisions and limitations. Please ensure you read this section of your policy document carefully. You will find the exclusions of scuba diving on page 38 of our policy wording.

If you require Winter Sports cover you need to add this extension to your travel insurance policy by ticking the appropriate box and paying the additional premium.

The maximum length under Single Trip is 30 days.

Enter the start date of your trip and for the return date, enter the day you will arrive at your final destination.

Yes, however, if you are travelling between 28 and 35 weeks pregnant you must obtain a written confirmation from a doctor of your fitness to travel no earlier than 5 days prior to the outbound travel date.

Yes, our travel insurance does not cover any trip in, to or through the following countries;

Cuba, Iran, Syria, North Korea, North Sudan and Crimea.

Europe is defined as the continent of Europe west of the Ural Mountains including its neighbouring islands and non-European countries bordering the Mediterranean (excluding Algeria, Lebanon, Libya, Israel and Jordan).

Enjoy great benefits while you travel..!

Get a Quote

Post Insurance Travel Insurance is arranged, administered and underwritten by Chubb European Group SE.