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Post Insurance aims to make ​Travel Insurance easy to understand for everyone. We have developed a comprehensive list of frequently asked questions and answers. For any further details, please contact our Customer Care Team in Athlone on 1890 22 22 22.

Travel insurance is designed to protect your health, belongings and the cost of your trip.

AIG Travel Guard Travel Insurance is underwritten by AIG Europe Limited and is designed to protect you while travelling abroad on holidays. There are a variety of options to choose from depending on the nature and duration of your trip.

Simply follow a few easy steps from the “Get a Quote” screen. Our site has state of the art software security, so you don't have to worry about giving us your personal details. Alternatively you can purchase your travel cover over the phone on 1890 22 22 22.

No, you have to be a resident of the Republic of Ireland for the last six months to avail of this particular Travel Insurance product.

Your policy document will be sent to you by email as soon as your payment details have been validated. A copy of the travel insurance policy wording is also available for you to view online by simply clicking on the appropriate policy document link on our quote engine.

Please contact our Customer Care Helpline on 1800 303 428 and ask for our travel insurance customer care. Our lines are open from 9am to 5pm Monday to Friday (excluding bank holidays). You can also email use with your query at

Although you do not need to carry your travel insurance policy document with you for cover to operate, we recommend that you bring it with you every time you travel. It is a particularly important document as among other things it provides you with details on what to do in the event of a medical emergency. In addition, some foreign medical providers may wish to see documentation before they will agree to treat you.

The trip cancellation protection will become effective immediately upon purchasing your travel insurance. The remaining cover and services provided will take effect when you leave your home to commence a trip. All cover and services for single-trip travel insurance cover will terminate when you return to Ireland or at the end of the period shown on your policy schedule, whichever is earlier. Multi-trip travel insurance policies will terminate upon the expiry date of the insurance.

Yes. Our travel insurance has a number of exclusions and limitations. For example, it does not cover pre-existing medical conditions and excludes comparatively high risk activities. For a complete listing of exclusions and limitations, please refer to your policy document.

No. You may receive a reimbursement if you cancel for any reason outlined in your travel insurance policy document. Covered reasons include, but are not limited to, such unforeseen emergencies as illness, injury or death of you, your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time. Pre-existing medical conditions are not covered.

Please contact AIG directly on 1800 303 428 if you feel this insurance is not suitable for your needs and you require a refund. You should contact AIG no later than 14 days after you have purchased your insurance. AIG will only give you a refund if you have not travelled or there have been no incidents which may give rise to a claim under your travel insurance.

You can still buy our travel insurance but it is important to note that you may not be covered for some existing illness or medical conditions. Please ensure you read the terms of our pre-existing medical condition clause carefully to ensure that this insurance is suitable for your needs.

“Pre-existing condition” refers to injury, sickness, disease, illness or other medical condition that you knew about or should have known about before you bought this insurance. For a complete description of pre-existing conditions, please refer to the general exclusions on page 7 of your travel insurance policy document.

Yes. To protect your own interests you should purchase travel insurance cover at the same time you purchase your travel package. You can buy it at a later date but it will not cover events which have already occurred.

This website is unable to provide quotes to persons aged 79 and over. However, AIG can provide quotations to persons aged 79 and over if they contact them directly. Special rates and conditions may apply. AIG can be contacted on 1800 303 428. Our lines are open from 9am to 5pm Monday to Friday (excluding bank holidays).

You can insure your partner if they are aged over 18 and under 79 and you have been cohabiting as a couple in the same dwelling for 6 months. If your partner is aged 79 or over, special rates and conditions may apply, you are advised to contact AIG on 1800 303 428.

Under our single trip insurance there is a special “family rate” which covers two parents and up to four of your dependent children up to 18 years at the time of purchase and named on the schedule.

If you chose to purchase our annual multi trip insurance, up to four dependent children up to 18 years are covered free of charge provided they are named. Any additional children are charged for.

On all products children receive the same benefits as adults, apart from the permanent total disablement benefit, which does not apply. The death benefit is €7,000 for children under 16 years.

No, but it is a requirement of this insurance that they meet up with parents, guardian or relatives on reaching their non-stop destination.

The maximum duration of any one period of travel must not exceed 31 days for budget insurance, 45 days for Premier Insurance or 60 days for Premier Plus Insurance. If the insurance you have purchased exceeds these durations your cover ceases on the final day of the trip limit. The period of travel must start and finish in the Republic of Ireland.

No, as long as each period of travel does not exceed the duration specified in the insurance you have purchased, you can travel as many times as you like. However, if you go on a trip that exceeds the specified trip duration, your cover ceases on the final day of the trip limit, and you should purchase Single Trip Insurance to cover this trip specifically. No single trip should last longer than 31 days under Budget Insurance, 45 days under Premier Insurance or 60 days under Premier Plus Insurance.

“Medicare Extra” travel insurance is only suitable if you have Private Health Insurance with Voluntary Health Insurance Board, Aviva, GloHealth or Laya Healthcare, and it provides an element of private medical insurance while you are abroad. All persons covered on our travel insurance should also be covered under your private health insurance, which must remain in force for the duration of the insured journey. Please read our “Medicare Extra” policy document for more detail.

No, before it expires we will issue you with an invitation to renew your cover.

Yes, provided you have selected the business insurance option.

Yes, our travel insurance covers you for trips within Ireland provided you book more than one night's accommodation away from your usual place of residence. There are restrictions to the cover provided for trips taken within the Republic of Ireland, please read your policy document for more information.

Yes, but cover will cease as soon as you arrive at your country of destination.

AIG Assistance Services operate a 24 hour emergency service. They can liaise with doctors and hospitals, guarantee medical charges and advise who to contact in the event of a medical emergency.

In the event of a medical emergency, you must contact AIG Assistance Services within 48 hours. They must authorise payment of all in-patient hospital, clinic or nursing home expenses, emergency repatriation or curtailment expenses. Unauthorised claims may not be paid, so please contact them as soon as possible on 00 44 1243 621 508.

Any occurrence or loss which may give rise to a claim should be advised immediately to OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 01 261 1540. Click here for a claim forms.

Most sections of your insurance have an excess where you have to contribute a certain amount per claim. The excess is applied to each insured person and varies from section to section. Please read your policy document for the exact amount. If you have purchased Excess Waiver or Premier Plus cover this amount is reduced to nil.

The maximum amount we will pay for any one item, pair or set of items is €100 if you have purchased Budget or Extended Stay Insurance, €250 if you have purchased Premier Insurance or €300 if you have purchased Premier Plus Insurance. Please refer to the definition of ‘pair or set of items’ on page 8 of your policy document for more information.

Yes, this policy will cover you for scuba diving but there are provisions and limitations. Please ensure you read the Sports and Activities section of your policy document carefully.

If you require ski cover you need to extend your travel insurance policy to include it by ticking the appropriate box and paying the additional premium. Our Annual Multi Trip product automatically gives you 17 days ski cover free.

The maximum length under Single Trip is 120 days.

Enter the start date of your trip and for the return date, enter the day you will arrive at your final destination.

Yes, but you are not covered if you are expected to give birth twelve weeks before the end of your trip (or sixteen weeks in the case of a multiple birth).

Yes, your travel insurance does not cover any trip in, to or through the following countries; Afghanistan, Cuba, Liberia, or Sudan.

Europe is defined as the continent of Europe west of the Ural Mountains including its neighbouring islands and non-European countries bordering the Mediterranean (excluding Algeria, Lebanon, Libya, Israel and Jordan).

If you do not wish to buy cancellation cover for your trip you can delete this section from your travel insurance and avail of a discount.

If you have purchased Budget or Premier Cover, by paying an extra premium, your travel insurance policy can include an excess waiver. This will reduce the excess referred to in the table of benefits to nil. If you have arranged Premier Plus cover, all excesses are nil. This discount is not available on Extended Stay Insurance.

By paying a reduced premium cover under sections F1-Personal Belongings & Baggage and F3- Personal Money can be deleted. Cover under sections F2-Baggage Delay and F4-Passport and Travel Documents still remain in force, if they are normally covered under the plan you have selected. Please read section F of your policy document for full details.

Extended Stay or Gap Year insurance is suitable for people 18 to 35 years of age who are taking a career break, a gap year from college or an extended holiday abroad. Cover can be purchased for trips which are up to 12 months in duration and covers all non manual work under taken while abroad.

Enjoy great benefits while you travel..!

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Post Insurance Travel Insurance is arranged, administered and underwritten by AIG Europe Limited.